Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.


Although we try very hard to make sure all prices are correct sometime errors occur, once an order is placed if an mistake is found then we will notify you and offer you the option of confirming the order at the correct price or cancelling the order.

1.2 All prices quoted are inclusive of VAT at 20%


Any items that are ordered per m2 are calculated buy multiplying the m2 required by the number of tiles per m2 and then rounded up to the nearest tile.

1.4 All tile orders are order in m2, this is not necessarily a full box and we will split boxes to make it up to the correct amount of tiles.


Please check all tiles before fixing, many tiles vary in shade and that is a characteristic of them. If you are not happy about the shades we cannot accept responsibility once tiles have been fixed.

1.6 Shadings occur between batches so some tiles may appear slightly different than in the pictures, please check these before fixing as again we accept no responsibility once the tiles have been fixed.


Standard delivery cost £39.99 on all tile orders and is on a 3-5 working day service.

1.8 Delivery drivers are not permitted to take order into houses and will endeavour to get the tiles as close as they can, in some circumstances this is not possible and the tiles may have to be left on the side of the road nearest the delivery truck.


1.9 Please check all items when delivered and if there is any damages please sign for as damaged.

1.10 Claims cannot afterwards if goods aren’t signed for as damaged, any damages must be reported within 24 hours.


Cancellations must be notified within seven days.

1.12 Any cancelled ordered must be returned in a saleable condition.

1.13 The buyer must take responsibility for sending orders back which includes and transport or carrier charges.

1.14 If and order in cancelled before the buyer has received the order then the buyer must take responsibility for the delivery and then arrange the items to be returned themselves.

1.15 Any items wishing to be returned must be in saleable condition.

1.16 Any returns must be notified within 30 days from invoice date.

1.17 Carriage on any returns must be paid for by the buyer.


Any refunds will be paid one the items have been checked and are in good condition.

1.19 Allow 3-5 days for the refunds to be cleared into the buyers account

Website access

1.20 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.21 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.22 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.23 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.24 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.25 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.26 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.27 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.28 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.29 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.30 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.31 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.32 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.33 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.34 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Company Information

Bellissimo Tiles and Tools is a trading name of Rees Tiles and Flooring Ltd, Registered address Unit 4, Princes Way, Leasgill, Milnthorpe, Cumbria. LA7 7RP, Registered No 4491987, VAT No: 130954719

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.