CancellationsCancellation of orders must be within 7 days of receiving the goods. The goods must be packed and send back to us at your own expense. The goods must be received in a reusable condition. You will receive a FULL refund of the order including the delivery charge. All returns must be arranged by email before they are sent back.
Left Over Tiles
It is always good practice to keep some tiles as spare as you never know if you will need them in the future but we are happy to refund any left over full boxes. These must be returned within four weeks of invoice date. Any boxes that are wished to be returned must be packed and sent back at your own expense and received by us in a resalable condition.
Once we have received any returns and they have been checked by our warehouse we will refund you immediately but please allow 3-5 days for the money to be transferred into your bank account.
If you wish to cancel an order please send us a message and we will send you all the return details, click here.